Do I have to add a route before assigning a crew?
No. Assigning a crew to a work order on a day they have no route creates the route automatically.
Can one crew have two routes in a day?
No. One route per crew per day. Choose different dates or a different crew.
How far ahead can I add routes?
Up to a year. Set an End date to create the same route on every day up to it.
What does "Not placed" mean in the app?
It lists the day's jobs that have no crew yet. Tap one and use Crew on its card to put it on a route.
How do I move a job to a different crew?
Open the full-screen map, tap the stop, and choose another crew under Crew. Only crews with a route that day are listed.
Why isn't the crew I want in the list?
The crew has no route that day. Add a route for them first, then move the job.
What does "Take off the day" do?
It takes the job off the schedule for that day. The work order isn't deleted.
If I delete a route, do I lose the jobs on it?
No. The jobs come off the schedule for that day but keep their crew, and appear on the next route you add for that crew.
Can I change the order of stops?
Not in the app. To change when a job happens, tap the stop and change Starts.
Are the drive times real?
They're estimates between consecutive stops: a guide to how the day will drive, not turn-by-turn directions.
Can I hide a crew on the map?
Yes. Tap the eye on the crew's route, or use the eye buttons under On this map on the full-screen map.
When I edit a route, does it change every day?
Only if you choose This and all following. This day only changes just the day you're on.
What's different from the web?
On the web you can drag jobs between crews on a board, and change a route's crew while choosing what happens to all of its jobs. In the app, move jobs one at a time from their stop card.
How can I get help?
Contact [email protected] with any questions.