FAQ
Find quick answers to common questions about using Duranta, from getting started to managing clients, proposals, and invoices.
46 articles
- About DurantaFind answers to common questions about what Duranta is, who it's built for, what you can do with it, and how to reach the team or book a demo.
- Using Duranta on Mobile & Web: FAQFind answers to common questions about using Duranta on iOS, Android, and the web, including supported browsers and how data syncs between devices.
- Browser & WebGPU Support: FAQFind answers about supported browsers, WebGPU requirements, graphics acceleration, Safari compatibility, and troubleshooting when Duranta’s map viewer does not load.
- Enable graphics acceleration for the AI map in Chrome: FAQLearn how to fix an AI Map that won't load in Chrome 150+ on Mac by turning on graphics acceleration and relaunching the browser.
- How to Update Duranta: FAQLearn how to update Duranta on iPhone, iPad, and Android, refresh the desktop web app, and troubleshoot when an update doesn't appear.
- Using Duranta in Canada: FAQFind answers to common questions about using Duranta in Canada, including imagery and parcel boundary availability.
- CRM (Clients & Leads): FAQFind answers to common questions about leads vs. clients, adding properties and contacts, notes, search and filters, and what you can create for each customer.
- Choosing Imagery When Adding a Property in the Web App: FAQFind answers to common questions about choosing aerial imagery when adding a property in the Duranta web app, including available captures, imagery labels, and changing imagery later.
- KML Files and Property Boundaries: FAQFind answers to common questions about KML files, KMZ files, importing property boundaries, and resolving upload errors in Duranta.
- Diagonal views: FAQFind answers to common questions about coverage, capture dates, navigation, and what Diagonal views can and cannot do.
- Measurement: FAQFind answers to common questions about measuring properties in Duranta.
- Ruler Tool: FAQFind answers to common questions about using the Ruler tool to measure custom lengths, areas, and node-based shapes on the AI Map.
- Work Areas in the Web App: FAQFind answers to common questions about work areas on the web app, including how they relate to AI segments, saving and editing them, and empty results.
- Parking Spot Count: FAQFind answers to common questions about detecting, reviewing, and using parking spot counts on the AI Map for estimates and line-striping quotes.
- Measure Tree Height on the 3D Map: FAQFind answers to common questions about measuring AI-detected tree height in the 3D Map, including how height is calculated and why values may change when you hover over different parts…
- Schematic View for a Property: FAQFind answers to common questions about replacing aerial imagery with a clean plan-style drawing of the property.
- Copy Service Area Values from AI map: FAQFind answers to common questions about copying service area measurements from the AI Map, including what data is copied, where to find the Copy values button, and how to paste…
- Proposals & AI Map: FAQFind answers to common questions about turning measured areas on the AI Map into services on a proposal.
- AI options: FAQFind answers about AI models, property boundaries, imagery, and re-running property analysis.
- Proposal Templates in the Web App: FAQFind answers to common questions about proposal templates, including template limits, the default template, and whether edits affect existing proposals.
- Building Proposals and Snippets with Blocks in Web App: FAQFind answers to common questions about block-based proposals and snippets, including snippet edits, property maps, columns, and mobile support.
- Signature and customer choice : FAQFind answers about requiring a signature on proposals and letting customers choose which service blocks they want to purchase.
- Proposals, Templates, and Snippets on Mobile: FAQFind answers to common questions about building and editing proposals, using saved snippets, and managing proposal templates in the Duranta mobile app.
- Favorites: FAQFind answers to common questions about saving and reusing services, installs, materials, charges, proposal templates, snippets, and other frequently used items in Duranta.
- Starter Services and Installs in Your Catalog: FAQFind answers to common questions about the starter services and installs in your catalog, including editing, deleting, and reviewing prices and production rates.
- Service Pricing Tiers: FAQFind answers to common questions about using multiple pricing options within a single service.
- Service Packages in Favorites: FAQFind answers to common questions about grouping services into reusable packages and adding them to proposals.
- Invoices: FAQFind answers to common questions about creating, sending, tracking, and getting paid on invoices in Duranta.
- Converting Proposals into Invoices: FAQFind answers to common questions about starting an invoice from an existing proposal in Duranta on web and mobile.
- Payments: FAQFind answers to common questions about accepting payments through Duranta, including online invoice payments, Tap to Pay, and payments you record manually.
- Scheduling: Work Orders and the Calendar: FAQFind answers to common questions about creating work orders, scheduling crews, managing recurring jobs, and using the calendar in Duranta.
- Routing: Routes, Crews, and the Map: FAQFind answers to common questions about routes, crews, and the map, including one route per crew per day, deleting routes, drive times, and Not placed stops
- Members and Crews in Favorites: FAQFind answers to common questions about building your team roster, organizing members into crews, and managing crew availability in Duranta
- Equipment in Favorites: FAQFind answers to common questions about keeping an equipment list in Duranta and assigning equipment to crews.
- Site Scanner: FAQFind answers to common questions about uploading property lists, measuring properties in bulk, and managing Site Scanner projects in Duranta.
- Sharing a Site Scanner Site with a Link: FAQFind answers to common questions about sharing a site scanner site with a link.
- Settings: FAQFind answers to common questions about managing your company information, team, billing, payments, AI settings, and integrations in Duranta.
- Billing: FAQFind answers to common questions about your Duranta subscription, billing details, team seats, and trial.
- How to connect Aidan Chat to Google Analytics 4Connect Aidan Chat to your Google Analytics 4 property so you can track completed quote requests and report on which services customers ask about.
- Tap to Pay on iPhone: Troubleshooting & FAQLearn how to fix common Tap to Pay on iPhone setup and payment issues in Duranta, including device support, iOS updates, Location Services, declined payments, and receipt questions.
- Sunlight in the 3D view: FAQFind answers about Sunlight in the 3D property view, including solar time, shadow controls, timelapse behavior, saved settings, and how sunlight affects the 3D scene.
- Adding a property with several parcels in the web app: FAQFind answers about selecting multiple parcels, using sweep selection, moving the property location, fixing disconnected boundaries, and updating AI measurements after saving.
- Imperial and metric units: FAQFind answers about measurement unit settings, how Both works, and what changes when your company switches between imperial and metric units.
- Delete a tree: FAQFind answers about selecting and deleting trees, reclassifying incorrect tree detections, saving changes, and where tree deletion is available.
- Add Aidan chat to your websiteLearn how to add the Aidan quote chat to your website, configure its size, install it on common site builders, and upgrade from the older embed.
- Add Aidan chat to your website: FAQFind answers about installing and troubleshooting the Aidan quote chat.