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Using Duranta in Canada: FAQ

Find answers to common questions about using Duranta in Canada, including imagery and parcel boundary availability.

Duranta works in Canada with the same core tools available in the United States, including aerial imagery, AI measurements, proposals, invoices.

Canadian addresses are supported automatically. Parcel boundary availability can vary by province and region, but a parcel boundary is not required to use Duranta.


What works in Canada

You can use Duranta in Canada for:

  • High-resolution aerial imagery

  • AI measurements

  • Proposals and invoices

  • CRM and property management

  • Card payments, including Tap to Pay


Canadian addresses

When you set the country to Canada, Duranta adjusts the address form automatically.

  • State changes to Province

  • ZIP code changes to Postal code

  • Canadian provinces and territories become available in the province list

  • Postal codes use the Canadian format


Time zones in Canada

Duranta uses the postal code to determine the workspace time zone.

This helps scheduling, work orders, and timestamps appear in your local time.

If the postal code does not provide enough information to determine the time zone, the workspace defaults to Eastern Time (America/Toronto).

You can change the time zone under Account Settings → Change Time Zone.


Parcel boundaries in Canada

Parcel boundary coverage varies by province and region.

Coverage

What it means

Excellent — over 75%

Most properties have parcel boundaries available.

High — 50–75%

Many properties have parcel boundaries available.

Moderate — 25–50%

Some properties have parcel boundaries available.

Low — under 25%

Parcel boundary coverage is limited.

Unknown

Coverage information is not available for the region.

If parcel coverage is important for the areas where you work, contact the Duranta team and we can check the region with you.


Parcel boundaries are not required

You can still use Duranta when a property does not have an available parcel boundary.

To create your own boundary:

  1. Add the property as usual.

  2. On the property confirmation page, select Adjust lot.

  3. Draw the boundary around the area you service.

  4. Select Confirm.

Duranta then runs its AI measurements inside the boundary you created.

You can also upload a .kml file if you already have a property boundary from another system.


If a parcel boundary is incorrect

Parcel data may not always reflect recent lot splits, subdivisions, or new construction.

If the boundary does not match the area you service, use Adjust lot to correct it.

Duranta measures the boundary shown on the map, so you can use your own adjusted service area even when the underlying parcel record is outdated.


Measurement units

Most measurements in Duranta currently use imperial units, including:

  • Square feet

  • Feet

  • Acres

These units are used in the main property map, AI measurements, proposals, and invoices.


Getting started in Canada

  1. Sign up for Duranta normally. You do not need a separate Canadian account.

  2. Set your business address and choose Canada as the country.

  3. Add a property.

  4. Review the parcel boundary.

  5. If no boundary is available, use Adjust lot to draw one.

  6. Run the AI analysis and continue with your normal workflow.


Do I need a different Duranta plan for Canada?

No. You can use the same Duranta product in Canada.


Is aerial imagery available in Canada?

Yes. High-resolution aerial imagery is available in Canada. The exact captures and dates available depend on the property location.


Can I choose between different imagery captures?

Yes. Where multiple captures are available, you can choose the imagery you want to use for the property.


My property does not have a parcel boundary. Can I still use Duranta?

Yes. Use Adjust lot to draw the boundary manually.

You can also upload a .kml file if you already have the property boundary.


What should I do if the parcel boundary is outdated?

Adjust the existing boundary or draw your own.

Duranta uses the boundary shown on the map for its measurements.


Who should I contact about parcel coverage in my area?

Email [email protected] with the areas where you work, and the Duranta team can help check coverage. You can also schedule a demo call here: Duranta Demo

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