Where do I manage my subscription?
Open Account Settings → Billing.
From there, you can:
View your current plan
Manage your payment method
Update billing information
Review your billing history
How do I change my card or download a receipt?
Select Manage billing.
This opens the billing portal, where you can:
Update your payment method
Change your plan
View past invoices and receipts
What does the Professional plan include?
The Professional plan includes:
AI measurements
CRM tools
Estimates
Invoices
QuickBooks Online integration
2 users
It is designed for small and growing businesses getting started with Duranta.
How much does the Professional plan cost?
The Professional plan is:
$159/month
$135/month when billed annually
$1,620/year
Can I add Aidan Chat, Site Scanner, or 3D Analysis?
Professional plan customers can access additional products and services at separate pricing. Please contact sales to learn more about:
3D Analysis - tree heights, property slopes and more
These products are available separately and are not included with the Professional subscription.
What does my subscription status mean?
Status | Meaning |
Trialing | Your account is currently in a free trial |
Active | Your subscription is active |
Past Due | A payment failed and your billing information needs attention |
Paused | Billing is currently paused |
Canceled | The subscription has ended |
Incomplete | Subscription setup was not completed |
What should I do if my subscription is Past Due?
A subscription payment did not complete successfully.
Open Manage billing and update your payment information.
Some Duranta features may be limited until the payment issue is resolved.
How do I invite a team member?
From Settings → Billing, use the team invite option and enter the person's email address.
If they already have a Duranta account, they are added to your team immediately without needing to accept another invitation.
How do I remove a team member?
Remove the person from your team in Billing.
After removal, they will no longer be able to access your Duranta workspace.
Why can't I invite another team member?
There are a few common reasons.
You reached your member limit
Your subscription determines how many team members you can have.
Upgrade your plan or add capacity before inviting another person.
You do not have an active subscription
An active subscription is required to invite team members.
Your subscription does not have any seats
Your subscription needs at least one available seat before a team member can be added.
What happens if the person already has a Duranta account?
They are added to your team directly instead of receiving a new account invitation.
Duranta shows a message confirming that they already have an account and were added immediately.
What happens when my trial ends?
Choose a Duranta plan to continue using the product.
Your existing data remains in your account.
How do I start a paid subscription?
Open Billing, choose a plan, and complete checkout.
Where is Billing located?
Billing is located in Account Settings → Billing.
Can I choose or change my subscription plan?
Yes. You can view and select your subscription plan in the Billing --> Manage Billing tab.
How can I get help or schedule a demo?
You can always contact [email protected] with any questions. Once you sign up, you can also schedule a demo call here: Duranta Demo