What can I change in Account settings?
In Account settings, you can manage your account and company information, including:
Account owner name
Account owner phone number
Company name
Company address
Company contact email
Company contact phone number
Company logo
Time zone
How do I update my company logo?
Upload your logo under Logo in Account settings.
Your logo appears on customer-facing documents such as proposals and invoices.
Why does Duranta need my company address?
Your company address is used in customer-facing information and is also required for features such as Tap to Pay.
Make sure the full address is completed, including:
Street address
City
State or province
ZIP or postal code
Country
Does the address form change for Canadian companies?
Yes.
When Canada is selected as the country:
State changes to Province
ZIP code changes to Postal code
Where can I see my subscription?
Open Billing in Settings.
Your subscription information includes the plan and its current status.
Plan names can include:
Starter Plan
Professional Plan
Possible statuses include:
Active
Trialing
Past Due
Paused
Canceled
Incomplete
More info in Billing: FAQ
How do I change my plan or payment method?
Select Manage billing.
This opens the billing portal, where you can manage things such as:
Your subscription
Payment method
Billing invoices
What does Past Due mean?
Past Due means a subscription payment did not complete successfully.
Open Manage billing and update your payment information.
Some Duranta features may be limited until the billing issue is resolved.
How do I let customers pay invoices online?
Open Payments in Settings and select Enable payments.
Duranta then guides you through the Stripe setup.
See Payments: FAQ for more information about online payments and Tap to Pay.
Can I rename the areas detected by the AI?
Yes.
Open AI Settings → Customize map segments.
You can change the:
Name
Color
Default visibility
of AI segment types.
For example, if your company normally calls Lawn Turf, you can rename it to match your terminology.
Can I hide AI segments I do not use?
Yes.
Use the Visible setting for each segment type to control whether it appears by default on the map.
Can I reset my AI segment settings?
Yes.
Select Reset Defaults to restore the original segment names, colors, and visibility settings.
What integrations are available?
Open Integrations in Settings to manage available connections.
These can include:
QuickBooks Online
Zapier
QuickBooks Online can be used to sync customers, invoices, and payments.
How can I get help or schedule a demo?
You can always contact [email protected] with any questions. Once you sign up, you can also schedule a demo call here: Duranta Demo