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Payments: FAQ

Find answers to common questions about accepting payments through Duranta, including online invoice payments, Tap to Pay, and payments you record manually.

What is Duranta Payments?

Duranta Payments lets customers pay invoices directly online.

Supported payment options include credit cards, bank transfers, Affirm, Cash App Pay, Klarna (Buy Now, Pay Later)

Payments are powered by Stripe.


How do I enable payments?

Open Settings Payments in settings and select Enable payments.

Then complete the Stripe setup.

If you start setup but do not finish it, the button changes to Resume payments setup.

On mobile, the Payments screen shows whether payments are Enabled or Not enabled.


What are the processing fees?

Duranta does not charge processing fees. Payment processing fees are charged by the payment processor:

  • Credit cards: $0.30 + 2.9% per transaction

  • Cash App: $0.30 + 2.9% per transaction

  • Instant bank payments via Link: $0.30 + 2.6% per transaction

  • Klarna: $0.30 + 5.99% per successful transaction


Can I customize payment emails?

Yes. You can configure your email branding for payment-related emails sent to your customers.


Where can I configure branding for payment emails?

In Settings → Payments, click Configure branding to update your company branding for payment emails.


How can I check receivables and account balances?

You can view payment activity and account balances in your Stripe dashboard.


How do I send receipts to customers?

Receipts are managed in your Stripe dashboard:

  • Open your Stripe dashboard

  • Go to Settings

  • Click Customer emails

  • Choose which automatic emails you want Stripe to send


Do I need an active Duranta subscription to use payments?

Yes.

Without an active subscription, Duranta shows:

Not enabled: Duranta Subscription required


Where can I see transactions and payouts?

Select Settings Payments View dashboard to open your Stripe dashboard.

There you can review payment transactions and payouts.


What is Tap to Pay?

Tap to Pay turns your phone into a contactless payment terminal.

You can accept:

  • Contactless credit and debit cards

  • Apple Pay

  • Google Pay

No separate card reader is required.


What do I need to use Tap to Pay?

Device

Requirements

iPhone

iPhone XS or later, running the latest iOS

Android

Android 13 or later, NFC, and Google Play services

Both

Payments enabled, an active Duranta subscription, full company address, and location access


How can I get help or schedule a demo?

You can always contact [email protected] with any questions. Once you sign up, you can also schedule a demo call here: Duranta Demo

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