Tap to Pay on iPhone lets eligible Duranta merchants accept in-person contactless payments directly on a compatible iPhone — no extra card reader required.
Troubleshooting
“Setting Up Tap to Pay” is showing
Your iPhone is being configured for Tap to Pay on iPhone. This usually happens during first-time setup, but it may also happen again after updates or configuration changes.
Wait for setup to finish. Tap to Pay on iPhone is not ready to use until the setup progress is complete.
“Failed to set up Tap to Pay”
Try these steps:
Check your internet connection.
Make sure Location Services are enabled for Duranta.
Close and reopen the Duranta app.
Go back to More → Payments.
Tap Set Up Tap to Pay again.
If setup still fails, contact Duranta Support.
This device isn’t supported
Tap to Pay on iPhone requires iPhone XS or later.
If you are using an older iPhone, you can still use another Duranta payment option:
Record Payment — Cash, Check, manually entered Credit Card, or Wire/ACH
Share invoice — Send a payment link by text, email, or copied link
Update your iPhone software
Tap to Pay on iPhone requires a supported version of iOS.
If Duranta says your iOS version is not supported:
Open the iPhone Settings app.
Go to General → Software Update.
Install the latest available iOS update.
Reopen Duranta and try again.
Turn on Location Services
Location Services may be required to complete Tap to Pay on iPhone setup and in-person payment acceptance.
To turn it on:
Open the iPhone Settings app.
Go to Privacy & Security → Location Services.
Turn on Location Services.
Find Duranta in the app list.
Allow location access for Duranta.
I’m not allowed to enable Tap to Pay on iPhone
Only an admin or authorized user can accept the Tap to Pay on iPhone Terms and Conditions.
If you are not authorized, contact your Duranta account admin and ask them to enable Tap to Pay on iPhone.
I don’t see the Charge button on an invoice
The Charge button appears only when the invoice is ready for payment.
Check that:
Tap to Pay on iPhone is enabled for your Duranta account
Payments setup is complete
The invoice is active
The invoice has an outstanding balance
You are using a supported iPhone
The feature is available for your account and region
Tap to Pay on iPhone is currently rolling out to select merchants, so it may not be available to every account yet.
Payment declined or timed out
Ask the customer to try again.
Make sure they hold their contactless card, iPhone, Apple Watch, or digital wallet near the top of your iPhone and keep it steady until the payment is read.
If the payment still does not go through, ask the customer to try another contactless card or digital wallet.
You can also use another Duranta payment option:
Record Payment
Share invoice and send a payment link
The customer’s card cannot be read
Ask the customer to hold the card near the top of your iPhone and try again.
If the card still cannot be read, ask the customer if they have another contactless card, Apple Pay, or another digital wallet.
In Canada or other regions where fallback payment methods are required, some cards may not be able to complete contactless transactions using a PIN. If this happens, ask the customer to use another contactless card or digital wallet, or use another available Duranta payment option.
The customer is asked to enter a PIN
In some cases, the customer may be asked to enter a PIN on your iPhone screen.
Ask the customer to follow the instructions shown on the screen. Accessibility options may also be available on the PIN screen.
FAQ
Do I need a card reader?
No. With Tap to Pay on iPhone, your compatible iPhone works as the card reader.
Which iPhones work?
Tap to Pay on iPhone requires iPhone XS or later with a supported version of iOS.
How do I turn on Tap to Pay on iPhone?
Go to More → Payments, enable payments if needed, then open the Tap to Pay on iPhone section and tap Set Up Tap to Pay.
You will need to accept the Tap to Pay on iPhone Terms and Conditions before using it.
Who can enable Tap to Pay on iPhone?
Only an admin or authorized user can enable Tap to Pay on iPhone and accept the Terms and Conditions.
What can customers pay with?
Customers can pay with supported contactless credit and debit cards, Apple Pay, and other supported digital wallets.
Which card networks are supported?
Accepted networks follow your connected payment account and may include Visa, Mastercard, American Express, and Discover.
Where should the customer hold their card or device?
Ask the customer to hold their contactless card, iPhone, Apple Watch, or digital wallet near the top of your iPhone until the payment is read.
Will customers ever need to enter a PIN?
Sometimes. If PIN entry is required, the customer will follow the instructions shown on your iPhone screen.
What should I do if a card will not tap?
Ask the customer to try another contactless card, Apple Pay, or another digital wallet.
If needed, use Record Payment or share the invoice payment link from Duranta.
How do customers get a receipt?
After a successful payment, Duranta can email the customer an invoice receipt when paid-invoice email notifications are enabled.
Where can I find Tap to Pay on iPhone help later?
You can find Tap to Pay on iPhone help from the Payments screen in Duranta.
You can also visit the Duranta Help Center → Payments collection.