Browser & WebGPU Support FAQ
What is WebGPU, and why does Duranta need it?
WebGPU is a graphics standard built into modern browsers.
Duranta uses it to draw:
Property maps
AI measurements
Service areas
3D property views
World Model
Site Scanner maps
If your browser cannot use WebGPU, these views cannot draw and you may see a dark green screen where the map should be.
Which browsers work with Duranta?
Recommended | Chrome or Edge, kept up to date |
Also supported | Firefox, and Safari 26+ on macOS 26+ |
Not supported | Safari 17 and earlier, Internet Explorer, and significantly outdated browsers |
Whichever browser you use, hardware graphics acceleration must be turned on.
Even a fully updated and supported browser cannot draw the map if graphics acceleration is disabled.
Which parts of Duranta need WebGPU?
WebGPU is required for:
The property map and everything drawn on it
AI measurements and service areas
The 3D property view
World Model
Site Scanner maps
Will the rest of Duranta still work?
Yes.
Proposals, invoices, work orders, CRM, Favorites, and settings do not use WebGPU and continue to work normally even when the map does not.
I see “Your browser doesn't support the map viewer.” What should I do?
This means your browser does not have WebGPU available.
First, update your browser to the latest version.
If that does not help, switch to Chrome or Edge.
I see “Graphics acceleration appears to be turned off.” What should I do?
This means your browser supports WebGPU but cannot access your computer's graphics hardware.
Switching browsers usually will not fix this.
Turn hardware graphics acceleration back on in your browser settings, then fully restart the browser.
Common causes include:
Graphics acceleration is turned off in browser settings
An IT policy has disabled graphics acceleration
You are using Remote Desktop or a virtual machine without GPU access
Graphics drivers are out of date
Battery saver or low-power mode is limiting graphics acceleration
How do I turn hardware graphics acceleration back on?
Chrome
Open ⋮ → Settings → System.
Turn on Use graphics acceleration when available.
Select Relaunch.
Edge
Open … → Settings → System and performance.
Turn on Use graphics acceleration when available.
Restart Edge.
Firefox
Open ☰ → Settings → General → Performance.
Clear Use recommended performance settings.
Turn on Use hardware acceleration when available.
Restart Firefox.
Safari
Safari does not have an equivalent graphics acceleration setting.
If you see this message on a Mac, check for macOS updates and restart your computer.
After changing a browser setting, close every browser window, not just the tab. Some browsers continue running in the background until fully closed.
I'm using Safari. What do I need?
You need Safari 26 or later on macOS 26 or later.
Safari's WebGPU support depends on the macOS version underneath it, so Safari 26 on an older macOS still cannot draw the map.
Safari version | WebGPU |
Safari 15 and 16 | Not available |
Safari 17 and 18 | Experimental and off by default — Settings → Advanced → Feature Flags → WebGPU |
Safari 26 and later | On by default with macOS 26 or later |
I updated Safari and the map still won't load. What should I do?
Check your macOS version.
Updating Safari alone is not enough. macOS 26 or later is also required.
My Mac can't run macOS 26. What can I do?
Use Chrome or Edge instead.
Both can run on macOS versions that Safari 26 does not support and provide WebGPU support.
I'm using Remote Desktop or a virtual machine. Will the map work?
Remote Desktop and virtual machine sessions may not provide a GPU to the browser.
If you see the graphics acceleration message, try running Duranta directly on the local computer.
If that is not possible, ask your IT team whether GPU acceleration can be enabled for your session.
My IT department manages my browser. What should I do?
Ask your IT team to allow hardware graphics acceleration.
Some managed browser configurations disable acceleration through company policy, which means a setting you change locally may not remain enabled.
Is WebGPU something I need to install?
No.
WebGPU is built into supported browsers.
Keeping your browser updated is normally all that is required.
Will turning on graphics acceleration slow down my computer?
No.
Graphics acceleration allows the browser to use your computer's graphics hardware instead of relying on the CPU for the same work.
Nothing above worked. What should I try next?
Try these steps:
Reload the page.
Fully quit and reopen your browser.
Check for browser updates, then relaunch.
Try Chrome or Edge on the same computer.
Try a different computer if one is available.
If the map works in another browser, the problem is likely related to the original browser.
If the map works on another computer, the issue is likely local to the first machine, such as graphics drivers, browser policy, or a remote session.
What should I send Duranta support?
Include:
Your browser name and version
Your operating system and version
Which of the two map error messages you saw
Whether you are using Remote Desktop or a virtual machine
These details help identify the cause faster.
How do I enable WebGPU in Safari 17–18?
Open Safari → Settings → Advanced
Enable Show features for web developers
Go to Feature Flags
Enable WebGPU
How can I get help or schedule a demo?
You can always contact [email protected] with any questions. Once you sign up, you can also schedule a demo call here: Duranta Demo