What is the difference between Skip and Cancel?
Skip passes over one visit and leaves it on the route marked as Skipped.
Cancel calls off the visit and removes it from the route.
Does deleting a work order remove it from its route?
Yes. Deleting a work order removes it from its route and cannot be undone.
Duranta shows a warning before deleting.
Can I invoice work that is not completed?
Yes, but Duranta asks you to confirm first.
This helps prevent billing unfinished work by mistake.
What happens to future visits if I end a series?
Future visits are no longer created.
Past visits are not affected. You can choose whether to skip the current visit or keep it scheduled.
Why did a route appear that I did not create?
Assigning a crew to a job on a day when that crew has no route creates a route automatically.
What time zone are scheduling times shown in?
Scheduling times are shown in your company’s time zone.
The time zone is shown in the header and can be changed in Account Settings.
Can I create a work order from the calendar?
Yes. Click an empty time slot in the calendar and choose Create work order at {time}.
Can I add blocked time from the calendar?
Yes. Click an empty time slot and choose Add block.
Blocked time must be added to a crew’s route, not to Unassigned.